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Terms & Conditions

1. Acceptance of Terms

By accessing and using The Saffron's services, including our website, mobile application, tiffin delivery, party catering, and gym meal plans, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

The Saffron offers a variety of food services. It's important to understand how each service operates:

  • Tiffin Service (Subscription via Website): Our primary online service. This is a subscription-based meal delivery service managed through the admin-facing side of this website. Account creation and subscription management are detailed below.
  • Party & Gym Orders (Offline): We cater for parties and provide specialized gym meal plans. These orders are handled entirely offline via phone calls or direct contact. Terms, pricing, and cancellations for these orders are agreed upon at the time of booking.
  • Online Food Ordering (via Zomato): You can also order select items from our menu through the Zomato platform. All orders placed on Zomato are subject to Zomato's terms of service and policies.

3. Tiffin Service: Account Registration & Onboarding

Our tiffin service is an exclusive, member-based system. New members cannot sign up directly on the website. The onboarding process is as follows:

  • Initial Contact: Prospective members must first contact The Saffron's administration directly.
  • Security Deposit: A one-time, refundable security deposit is required. This payment is handled offline.
  • Account Creation by Admin: Upon receiving the security deposit, our admin team will create a user account for you.
  • Login Credentials: We will provide you with a unique User ID and password to access the subscription management area of our website.

4. Tiffin Service: Subscriptions & Payments

3.1 Choosing a Subscription

Once you log in with your provided credentials, you can choose from our available tiffin subscriptions:

  • One Meal Subscription
  • Two Meal Subscription

3.2 Online Payments via Razorpay

All subscription payments are processed online through our secure payment gateway, Razorpay. By choosing a subscription and proceeding to payment, you agree to Razorpay's terms of service.

3.3 Communication & Notifications

Important information, updates, and notifications regarding your subscription, deliveries, and account will be shared primarily through WhatsApp. By using our services, you agree to receive these communications via WhatsApp.

5. Cancellations & Refunds

4.1 Subscription Cancellation (Mid-Cycle)

If you wish to stop your tiffin subscription before the cycle ends, you must contact our administration. The refund process is as follows:

  • We will calculate the total value of the remaining, unused meals in your subscription.
  • A processing fee of 3% will be deducted from this remaining balance.
  • The final amount will be refunded to your original payment method within 5-7 business days.

4.2 Account Closure & Security Deposit Refund

If you wish to close your account permanently, please contact our administration. The following will occur:

  • Any remaining subscription balance will be refunded as per the policy above (Section 4.1).
  • Your security deposit will be refunded in full, separately.
  • Your account will be deactivated. We can reactivate your account in the future if you wish to return, subject to our policies at that time.

6. User Conduct and Prohibited Activities

You agree not to:

  • Use our services for any illegal or unauthorized purpose
  • Interfere with or disrupt our services or servers
  • Attempt to gain unauthorized access to our systems
  • Provide false or misleading information
  • Harass, abuse, or harm our staff or other customers
  • Violate any applicable laws or regulations

7. Intellectual Property Rights

All content on our website and mobile application, including but not limited to:

  • Text, graphics, logos, and images
  • Menu items and descriptions
  • Software and technology
  • Brand names and trademarks

Are owned by The Saffron and protected by intellectual property laws. Your use of Zomato is subject to their intellectual property rules.

8. Limitation of Liability

The Saffron shall not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Loss of profits, revenue, or data.
  • Service interruptions or delivery delays beyond our control.
  • Any issues arising from your use of third-party services like Zomato.

Our total liability shall not exceed the amount paid for the specific order.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

11. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of India. Any disputes shall be resolved through:

  • First, through good faith negotiations
  • If unresolved, through mediation
  • As a last resort, through arbitration in Lucknow, India

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Email: saffronlko@gmail.com
  • Phone: +91 9219814550
  • Address: Mohibullapur, Madiyanva, Lucknow, Uttar Pradesh 226021

15. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and The Saffron regarding our services.