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Cancellation & Refund Policy

1. Policy Overview

This policy outlines the procedures for cancellations and refunds, specifically for our Tiffin Service subscriptions. For Party & Gym orders, cancellation terms are agreed upon offline during booking. For orders placed via Zomato, their cancellation and refund policies apply.

Two Types of Refunds:

Please note that we handle two different types of refunds:
  1. Subscription Balance Refunds: For members who cancel their tiffin subscription mid-cycle.
  2. Security Deposit Refunds: For members who wish to close their account permanently.
These are handled as separate processes.

2. How to Initiate a Cancellation

All cancellations for tiffin subscriptions or permanent account closures **must be initiated by contacting The Saffron administration directly**. We do not offer an automated cancellation feature on the website. This ensures all outstanding balances and deposits are handled correctly.

3. Communication & Notifications

Important updates regarding your cancellation, refund status, and account changes will be communicated primarily through WhatsApp. You will receive notifications about:

  • Confirmation of your cancellation request
  • Refund processing status and timelines
  • Account closure confirmations
  • Any additional information required

4. Tiffin Subscription Cancellation & Refund

If you wish to cancel your active tiffin subscription, the following refund process applies:

  • We will calculate the value of the remaining, unused meals in your current subscription cycle.
  • A processing fee of 3% will be deducted from this remaining amount.
  • The final refund amount will be processed to your original payment method (used on Razorpay) within 5-7 business days.

Example Subscription Refund:

A 3% processing fee will be deducted from your remaining subscription balance before the refund is processed.

5. Account Closure & Security Deposit Refund

If you decide to permanently close your account, you are eligible for a full refund of your security deposit. This process is handled as follows:

  • After you contact us to close your account, we will first process any outstanding subscription refunds as detailed in Section 3.
  • Once all balances are cleared, we will process the full security deposit refund. This is handled offline and is separate from the subscription refund.
  • Upon refunding the deposit, your account will be deactivated. You can request to reactivate your account in the future, subject to our policies at that time.

6. Quality & Delivery Issues

If you experience any issues with food quality or delivery, please contact us immediately. We will investigate the issue and may offer a replacement, a partial refund, or a credit to your account, depending on the circumstances. These are handled on a case-by-case basis.

7. Contact Information

For all cancellation and refund inquiries, please contact our administration directly:

  • Email: saffronlko@gmail.com
  • Phone: +91 9219814550
  • Address: Mohibullapur, Madiyanva, Lucknow, Uttar Pradesh 226021

8. Policy Updates

This policy may be updated from time to time. Customers will be notified of significant changes through WhatsApp notifications.

Important Notes:

  • All refunds are processed in Indian Rupees (INR)
  • Bank charges for international refunds may apply
  • Refund processing times may vary during peak periods
  • This policy is subject to local laws and regulations