Cancellation & Refund Policy
1. Policy Overview
This policy outlines the procedures for cancellations and refunds, specifically for our Tiffin Service subscriptions. For Party & Gym orders, cancellation terms are agreed upon offline during booking. For orders placed via Zomato, their cancellation and refund policies apply.
Two Types of Refunds:
Please note that we handle two different types of refunds:
- Subscription Balance Refunds: For members who cancel their tiffin subscription mid-cycle.
- Security Deposit Refunds: For members who wish to close their account permanently.
These are handled as separate processes.
2. How to Initiate a Cancellation
All cancellations for tiffin subscriptions or permanent account closures must be initiated by contacting The Saffron administration directly. We do not offer an automated cancellation feature on the website. This ensures all outstanding balances and deposits are handled correctly.
3. Communication & Notifications
Important updates regarding your cancellation, refund status, and account changes will be communicated primarily through WhatsApp. You will receive notifications about:
- Confirmation of your cancellation request
- Refund processing status and timelines
- Account closure confirmations
- Any additional information required
4. Tiffin Subscription Cancellation & Refund
If you wish to cancel your active tiffin subscription, the following refund process applies:
- We will calculate the value of the remaining, unused meals in your current subscription cycle.
- A processing fee of 3% will be deducted from this remaining amount.
- The final refund amount will be processed to your original payment method (used on Razorpay) within 5-7 business days.
Example Subscription Refund:
A 3% processing fee will be deducted from your remaining subscription balance before the refund is processed.
5. Account Closure & Security Deposit Refund
If you decide to permanently close your account, you are eligible for a full refund of your security deposit. This process is handled as follows:
- After you contact us to close your account, we will first process any outstanding subscription refunds as detailed in Section 3.
- Once all balances are cleared, we will process the full security deposit refund. This is handled offline and is separate from the subscription refund.
- Upon refunding the deposit, your account will be deactivated. You can request to reactivate your account in the future, subject to our policies at that time.
6. Quality & Delivery Issues
If you experience any issues with food quality or delivery, please contact us immediately. We will investigate the issue and may offer a replacement, a partial refund, or a credit to your account, depending on the circumstances. These are handled on a case-by-case basis.
7. Contact Information
For all cancellation and refund inquiries, please contact our administration directly:
- Email: saffronlko@gmail.com
- Phone: +91 9219814550
- Address: Mohibullapur, Madiyanva, Lucknow, Uttar Pradesh 226021
8. Policy Updates
This policy may be updated from time to time. Customers will be notified of significant changes through WhatsApp notifications.
Important Notes:
- All refunds are processed in Indian Rupees (INR)
- Bank charges for international refunds may apply
- Refund processing times may vary during peak periods
- This policy is subject to local laws and regulations
