Privacy Policy

1. Introduction

The Saffron ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our various service channels.

2. How We Collect Information

We collect information in the following ways:

• Offline during Onboarding: When you sign up for our Tiffin Service, our administration collects personal information (like your name, address, and phone number) and payment for the security deposit directly from you, offline.
• Online via Website: When you, as a registered member, pay for a tiffin subscription on our website, our payment processor, Razorpay, collects payment information. We do not store your full card or bank details on our servers.
• Through Zomato: When you place an order with us through Zomato, we receive order details from them. Your data is also subject to Zomato's privacy policy.
• Direct Communication: We may collect information when you contact us for Party & Gym orders or for customer support.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and delivery address
• Payment information (processed securely through Razorpay)
• Order history and preferences

3.2 Automatically Collected Information

When you visit our website, we may collect basic information to ensure proper functionality:

• Basic website usage information to improve our services
• Information necessary for payment processing through Razorpay

4. How We Use Your Information

We use the collected information for:

• Tiffin Service Management: To manage your subscription, process payments via Razorpay, and handle deliveries.
• Offline Order Fulfillment: To manage and cater for Party & Gym orders.
• Communication: To send you updates about your orders, subscriptions, and any changes to our services.
• Customer Support: To assist you with any inquiries or issues.
• Service Improvement: To analyze service usage and improve our offerings.

5. Communication Methods

We primarily use WhatsApp to share important notifications, updates, and information regarding:

• Subscription status and renewals
• Delivery updates and schedules
• Account-related notifications
• Service announcements and changes
• Payment confirmations and receipts

By using our services, you consent to receive these communications via WhatsApp.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Payment Processing: With Razorpay to process your tiffin subscription payments securely.
• Delivery Partners: With our delivery personnel to fulfill your tiffin and other food orders.
• Legal Requirements: When required by law or to protect our rights.

7. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure payment processing through Razorpay
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of customer data

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

9. Cookies and Tracking Technologies

We use minimal cookies and tracking technologies necessary for:

• Basic website functionality
• Payment processing through Razorpay

You can control cookie settings through your browser preferences.

10. Third-Party Services

Our services integrate with the following third-party service:

• Razorpay: For secure payment processing of tiffin subscriptions

Razorpay has its own privacy policy that applies to payment processing.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: saffronlko@gmail.com
• Phone: +91 9219814550
• Address: Mohibullapur, Madiyanva, Lucknow, Uttar Pradesh 226021

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Lucknow, India.